- Original order number
- Reason for exchange
- Requested replacement item's name, number and color
- Your shipping address and phone number
The return process has to be initiated within 30 days of the receipt of your items. We only accept products in their original condition.
Returns/exchanges MUST be shipped via a trackable shipping method. We are not responsible for returned items that do not reach us. We are not responsible for items that are returned to the wrong address if we are not contacted beforehand.
All returned items must be unused, unwashed merchandise with tags attached, in the same package sent. Items that do not meet these criteria or are non-returnable, will be denied and the item will be shipped back to you, at the cost of the buyer. If buyer is unwilling to pay for return shipping, the item will remain stored in our warehouse until such time the shipping fee is paid.
Returns and Exchanges are typically processed within 10-15 days of receipt of the return in our warehouse. These times may change due to the volume of the current season.
3. Do you ship the item to my country and what the shipping rates are?
We ship worldwide.
4. How long will I receive items after I place an order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
5. Does the product price include shipping cost?
The product price does not include shipping cost. The online system will generate a shipping quote for your order.
6. How do I change the shipping method?
Once you have placed an order, the shipping method is not supposed to be changed anymore.
7. How do I know if my items have been shipped or not?
When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.
8. How to track my purchase?
Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.
9. Why is my tracking number invalid?
The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.
We suggest you can contact our Support Team in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.
10. I received a damaged/defective product, what now?
All damaged/defective claims must be filed with our support team within 72 hours of receipt of the item/s. Provide our team with a picture of the packaging, the item, and a description of what's wrong with your order. We will be happy to issue you a replacement at no cost to you or your can ship the item back to us for a refund. (Please see 1&2)
11. I received the wrong item, please help!
Please send our support team a photo of the item you believe to be incorrect. We will file a claim with the fulfillment team and reship your order and no cost to you.